We help owners turn an idea into an operation that is ready to serve, sell and lead from day one.
A beautiful room cannot rescue a confused service, an impractical menu or a team that has not rehearsed together.
We work from the owner’s side to connect the concept, the numbers and the way the restaurant or bar must function every day.
The timing changes by project. The sequence should not.
Before design and commercial decisions are locked
Guest, occasion, service style, dayparts, seats and turns, menu direction, bar role and operating flow.
A signed-off concept and operating brief, plus a design and flow risk list.
While menus, suppliers and the team are being assembled
Menu architecture, recipe costs, pricing logic, vendor gaps, organisation chart, headcount and manager responsibilities.
A commercial menu pack, people plan, hiring calendar and opening critical path.
Before the first paying guest arrives
Service sequence, opening and closing routines, ordering, receiving, stock, cash, comps, wastage, training and escalation.
The operating playbook, training plan, readiness dashboard and mock-service snag list.
Opening week through the first 30 days
Daily service issues, stock variance, staffing gaps, menu friction, guest feedback and manager follow-through.
A daily issue log, weekly performance review and a 30-day correction plan.
One working file for the owner and leadership team. Not a presentation that disappears after a meeting.
Best for: an opening already in motion.
We review: the concept, plans, menu, people plan, timeline and current readiness.
You receive: a written risk register, the ten decisions to close next and an owner-by-owner action list.
Best for: an owner who needs the operating side built alongside the venue.
We build: the Opening Control Book with your team and coordinate the decisions that cut across departments.
You receive: the complete working pack listed above, adapted to the project.
Best for: a team approaching rehearsals or launch.
We support: mock services, snag closure, opening routines, daily reviews and manager follow-through.
You receive: a live issue log, daily priorities, weekly review and 30-day correction plan.
Send what you have. The first conversation is on the house.
Discuss Your Opening